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Posted on: April 16, 2020

COVID-19 Procedures for RCACP

Adoptable Dog Troy on a field trip.

Below are guidelines that we are currently following to limit the personal contact between staff and the public while still conducting essential business at RCACP. If you have any questions, please contact us at mail@rcacp.org

Regional Center for Animal Care and Protection Procedure Changes  Due to COVID-19

Here at the shelter, like the rest of the Roanoke Valley, we have been following the COVID-19 updates and how those updates affect our operations at the shelter.  Our most important goal is to reunite lost animals with their families and find temporary homes for those animals that need special care. We need the public’s help to provide those services as safely as possible and as such, we are implementing the following procedures effective immediately to continue to move our animals out of the building and into homes.

  • Adoptions have been suspended until we can safely practice social distancing for meet and greets. 
  • Owner surrenders will be conducted by appointment ONLY.  Please do not come to the building unless you have made prior arrangements by calling (540)344-4922.
  • We do recommend that if you are coming to the shelter to please practice appropriate social distancing and wear a face cover (mask, bandanna, tshirt, etc.) if you have one available. We are trying very hard to keep our staff healthy to keep providing care to our animals in the building.
  • No one from the public will be admitted to the front lobby or the interior of the building.  Visitors to the building will stay in the vestibule to receive assistance from staff. If someone is in the vestibule, other visitors are asked to return to the parking lot to wait until that person has left the vestibule.  An intercom is in the vestibule to reach staff quickly.
  • Since this is a rapidly changing event, sometimes our circumstances change very quickly.  If you are considering surrendering your pet due to lack of food or needed vet care that you cannot afford, please call us at 344-4922 so that we can help connect you with resources that can help keep your pet in your home.  One of our rescue partners, Angels of Assisi, has generously offered to help provide discounted vet care when we report there is a need.  We want your animals to stay in their loving homes.
  • We will provide pet food to those in need in our community for as long as we have food to distribute.  We may need to ration how much pet food each family receives so that we can help as many families as possible.  If residents would like to donate pet food to the pantry, donations can be left at the front doors and we will move the food into the building.  This is a wonderful way to help our neighbors in this uncertain time.
  • We are currently accepting applications for foster homes or foster to adopt homes to move animals out of the shelter as quickly as possible if rescues cannot be found for them.  If you can open your home to a dog or a cat in need, please contact Meghann Cords at mcords@rcacp.org.  We greatly appreciate our community’s help as we all work through this crisis together.

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